NIN-SIM: MTN apologises to customers for barring lines

Several customers took to social media on Tuesday to vent their unhappiness with Nigerian telecommunication network providers for cutting off their connection lines.

However, in a series of tweets, the Mobile Telephone Network apologized to the complainants for the limitations.

Some consumers accused MTN of blocking their lines despite the fact that they were connected to their National Identification Numbers.

“Mtn has done their worse ba. They have finally done what they have been saying they will do. I hope they are happy? @MTNNG, what will happen to my airtime now? #givemebackmyairtime #blocked #mtn,” @rinaj_walta tweeted. 

“Been trying to add my nimc number for over months it keeps saying error input again. After 6 months oooo. You guys decided to wake and block off my numbe. Kodaaaa naaa,” @teslim_oyedele said

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@Drjoshobi posted, “why am I not able to make calls, my NIN has been duly linked to my mobile number. What’s all this?”

MTN responded by apologizing to the impacted consumers and stated that the decision was a Federal Government directive. It, in turn, requested that people who claimed their lines were prohibited despite being linked to their NINs bring in their numbers for correction.

MTN responded by apologizing to the tweeps via its Twitter handle, @MTN180.

“Y’ello. We apologize for any inconvenience caused you. The communication to implement restrictions on outgoing calls for customers who have not linked their National Identification Number (NIN) to their SIM is a directive from the Federal Government. ~AO,” it tweeted.

“Y’ello, I am so sorry to read about this. Kindly provide the affected phone number via DM for checks. Thanks. ^NA,” MTN apologised to @Drjoshobi who had asked why MTN gave him free airtime when he linked his number with his NIN but still had his line restricted.